PrismBase Product
Ticket Agent
AI triage for support queues that actually learns your product
Deployable support automation that classifies, routes, and drafts responses, grounded in your docs and ticket history, not generic LLM prompts.
Capabilities
Auto-classification & priority scoring
Draft responses from your knowledge base
Escalation rules you control
Integrates with Zendesk, Intercom, Freshdesk
Beta Access
Request early access
Ticket Agent is a beta sketch, not a priced offer. DB Optimizer is the only product with a published price. Document extraction work is scoped under document intelligence.
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